4dyes2 Official Document

4dyes2 Privacy Policy

4dyes2 takes our responsibility to protect the personal information of every member seriously. This policy explains in detail how we collect, process, store and protect your data as a user of our platform.

Updated: January 2026 English International Licence
Our Commitment

Why Your Privacy Matters to Us

As a platform operating under an international licence, 4dyes2 complies with strict data security standards so every member can play with confidence.

SSL Data Encryption

All information transmitted between your browser and the 4dyes2 servers is protected through SSL encryption technology. Your personal data and financial details are never exposed while in transit.

Strict Access Controls

Only authorised 4dyes2 staff who need to access your data for operational and customer support purposes may do so. Every access is logged and reviewed regularly to prevent misuse.

No Data Sales

4dyes2 does not sell, rent or transfer your personal information to any third party for marketing purposes. Your data remains within our controlled environment only.

Full Transparency

We clearly state what data is collected, why it is collected and how it is used. There are no hidden terms or data collection practices not disclosed in this policy.

Standards Compliance

4dyes2 operations comply with international licensing requirements, including Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) measures that are standard in the industry.

24/7 Privacy Support

If you have any questions about the privacy policy or wish to submit a request regarding your data, the 4dyes2 support team is ready to assist via live chat and email.

This Privacy Policy is effective from 1 January 2026. Any material changes will be communicated to members via email or an in-account notice. Continued use of the 4dyes2 platform after those changes are published constitutes your acceptance of the updated terms.

Section 1

Information We Collect

To provide a safe and responsible service, 4dyes2 collects several categories of information from members during the registration process, platform use and financial transactions.

1.1 Account Registration Information

When registering a new account at 4dyes2, you are required to provide basic information needed to verify your identity and ensure compliance with gambling legal requirements. This information includes:

  • Full name as shown on your identity card (MyKad) or passport
  • Date of birth for age verification purposes (21 years and above)
  • An active email address and mobile phone number
  • Account password stored in encrypted form
  • Identity card or passport number for the KYC process

1.2 Financial and Payment Information

To securely process deposits and withdrawals through the payment methods accepted by 4dyes2 — including Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH) — we need to record:

  • E-wallet or online banking account information used
  • History of deposit and withdrawal transactions in your account
  • Cryptocurrency wallet information if you use a crypto payment method
  • Records of your deposit amounts, withdrawals and account balance

This financial data is used solely to process your transactions and fulfil financial reporting obligations set by regulatory bodies. 4dyes2 does not store full credit or debit card numbers in our systems.

1.3 Usage and Technical Data

When you use the 4dyes2 platform, our systems automatically record certain technical data required to ensure platform performance and security. This data includes:

  • IP address and the type of internet browser used
  • Device information — mobile phone model, operating system, screen resolution
  • Login history including the date, time and location of access
  • Gaming activity including bets, winnings and session duration
  • Cookie data and session identifiers to facilitate navigation
Section 2

How We Use Your Information

Every piece of information collected by 4dyes2 has a clear and legitimate purpose. We do not use your data for any purpose unrelated to platform operations.

2.1 Service Provision and Management

Your information is used primarily to manage your account, process financial transactions, administer bonuses and promotions such as the 120% welcome bonus up to RM1,000, and ensure a smooth gaming experience on the 4dyes2 platform. This includes processing your VIP programme membership and calculating weekly cashback based on your gaming activity.

2.2 Identity Verification and KYC Compliance

As a platform operating under an international licence, 4dyes2 is required to verify the identity of every member before a withdrawal is processed. This KYC process requires a review of your identity documents to confirm that you are the legitimate owner of the account, that you are 21 years of age or above, and that the financial transactions conducted are legitimate.

2.3 Account Security and Fraud Prevention

Technical data and login information are used to identify suspicious activity in your account, including unauthorised access attempts, identity fraud and any form of system manipulation. If we detect unusual activity, our security team will contact you via email or an in-account notice.

2.4 Communication and Customer Support

We use your contact information to send important account-related notices — including deposit confirmations, withdrawal approvals, promotional updates and policy changes. Our 24/7 support team also uses your account information to help resolve any enquiries or complaints you submit via live chat or email.

2.5 Responsible Gambling

Your gaming activity data is used to help us identify patterns that may require attention from a responsible gambling perspective. 4dyes2 is committed to supporting members who may be experiencing gambling-related issues. If you would like to learn more about our self-control tools, please visit the Responsible Gambling page.

Section 3

Sharing Information with Third Parties

4dyes2 does not share your personal information indiscriminately. There are limited circumstances in which data sharing may occur, and all are subject to strict terms.

3.1 Payment Processors and Financial Partners

To process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency, the required transaction information will be shared with the relevant payment processor. This sharing is limited to the information needed to complete the transaction only, and our financial partners are bound by strict confidentiality agreements.

3.2 Regulatory Authorities and Legal Bodies

4dyes2 may be required to disclose certain information to licensing regulatory bodies, law enforcement agencies or courts if required by law or a valid court order. In such situations, we will disclose only the minimum information necessary and will notify you as far as possible unless prohibited from doing so by law.

3.3 Technical Service Providers

To operate the platform, 4dyes2 uses third-party technical service providers including cloud computing services, game software developers and security system providers. All these providers are bound by data protection agreements that prohibit them from using your information for any purpose other than those directed by 4dyes2.

Important: 4dyes2 never sells, rents or trades your personal information to advertisers, data brokers or any third party for marketing or commercial purposes. If you receive any communication claiming to be from 4dyes2 that asks you to disclose your password or sensitive information via an external link, do not respond and contact our support team immediately.

Section 4

Your Rights as a User

As a 4dyes2 member, you have certain rights regarding the personal information we hold. We respect these rights and provide clear channels for you to exercise them.

Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email.

Right of Rectification

If there is any inaccurate or outdated information in your account, you have the right to request a correction through your account settings or our support team.

Right of Erasure

You may request the deletion of your account and personal data, subject to record-keeping obligations set by law and licensing requirements.

Right of Portability

You have the right to receive a copy of your personal data in a machine-readable format for the purpose of transferring it to another service if needed.

How to Submit a Data Request

To submit any request related to your privacy rights — whether for access, rectification, erasure, or data portability — please contact the 4dyes2 support team via live chat on the platform or by emailing [email protected]. Include your account number and the type of request you wish to make. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.

Please note that some data deletion requests may not be fully carried out if the information in question must be retained for a specified period to meet regulatory obligations, such as financial transaction records and KYC documents.

Section 5

Data Security and Cookie Usage

5.1 Technical Security Measures

4dyes2 implements multiple layers of technical protection to keep your data secure. This includes SSL/TLS encryption for all data communications, password encryption using strong hashing algorithms, real-time intrusion detection systems, and scheduled data backups to secure locations.

All 4dyes2 servers are hosted in data centres that comply with high physical and digital security standards, with access strictly monitored and restricted to authorised personnel only.

5.2 User Security Responsibilities

While 4dyes2 takes every reasonable step to protect your data on our end, the security of your account also depends on your own actions. We recommend that you:

  • Use a strong and unique password for your 4dyes2 account
  • Do not share your password or login details with anyone
  • Log out of your account after each session, especially on shared devices
  • Contact our support team immediately if you suspect any suspicious activity in your account

5.3 Cookie Policy

4dyes2 uses cookies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use three main types of cookies:

  • Essential Cookies: Required for basic platform functions such as login session authentication and security. These cookies cannot be disabled.
  • Performance Cookies: Collect information about how you use the platform to help us improve our services.
  • Preference Cookies: Save your chosen settings such as language and account display so you do not need to reconfigure them each time.

You can manage cookie settings through your internet browser. Please note that disabling essential cookies may affect platform functionality.

5.4 Data Retention Period

4dyes2 retains your personal information for as long as your account is active or as long as it is needed to provide our services. Once an account is closed, we retain certain records for the period required by applicable licensing and legal requirements. Financial transaction records are generally kept for a longer period than standard usage data, in line with common practice in the regulated gambling industry.

Join 4dyes2 Today

Play Safely and with Confidence

With strong data protection and operations under international licensing, 4dyes2 provides a secure gaming environment for Malaysian members. Open an account and enjoy a 120% welcome bonus of up to RM1,000.

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Gambling for entertainment only. Restricted to members aged 21 and above.

Frequently Asked Questions

Frequently Asked Questions on Privacy

Answers to the most common questions from members regarding data protection and the 4dyes2 privacy policy.

Yes, all identity documents submitted during the KYC process are stored in an encrypted, protected environment. Access to these documents is limited only to authorised staff responsible for carrying out compliance checks. Your documents are never shared with any other party unless required by law.

You may submit a data deletion request by emailing our support team at [email protected]. However, please be aware that certain records — in particular financial transaction records and KYC documents — must be retained for a specified period to meet regulatory obligations under our international licence. Once that period ends, the relevant records will be permanently deleted.

4dyes2 uses your account information to send platform-related communications only — including account notices, promotional updates and service information. We do not sell or rent your data to external advertisers or third-party marketing partners for advertising purposes unrelated to 4dyes2.

When an account is closed, your active access to the platform will be terminated. Account records and transaction history will be retained for the period required by licensing and legal requirements, after which your data will be systematically deleted. If you have specific questions about data management after account closure, contact our support team for further clarification.

Should any security incident occur that may involve members' personal data, 4dyes2 will notify affected members via their registered email as promptly as possible. We will also explain the type of data that may have been involved, the steps that have been taken, and the recommended actions you should take as a precaution. Our security team continuously monitors our systems to detect any unusual activity.

The 4dyes2 platform may use cookies from third-party technical service providers that help us operate the platform more effectively, such as performance analytics and security systems. These providers are bound by their own privacy policies and are not permitted to use data collected through those cookies for advertising purposes or data sharing unrelated to the services they provide for 4dyes2.